KINGSTON, FRONTENAC, LENNOX & ADDINGTON Children and Youth Services Planning Committee

COVID19 Agency Updates & Service Changes

Girl’s Inc.

Girls Inc. is continuing to accept Smart Start applications for young women in the community  to post activities for kids and families on our social media platforms that you may wish to share with your clients. They can be found in the following places:

Facebook: Girls Inc. Limestone

Instagram: @girlsinclimestone

Twitter: @girlsinclimesto

Child and Youth Mental Health Program at KHSC – Hotel Dieu Hospital Site:  (613-544-3400)

For the Entire Division:

  • All in-person clients will be screened upon entering the hospital
  • Therapy groups are currently on hold
  • All clients and visitors are expected to practice physical distancing

Child, Youth and Family Program:

  • Limiting all face to face visits as best as possible and providing virtual care (teleconferencing, OTN, telephone) instead
  • Will still triage patients and assess level of need in order to determine whether a presenting situation is urgent and requiring in-person visit

Urgent Consult Clinic

  • Still open and taking referrals
  • Wherever possible, will aim to provide assessment and care virtually and if determined necessary, will see clients in-person

Family Court Clinic

  • On hold for ten weeks given that the courts are as well

Eating Disorder Clinic

  • Limiting in-person visits as best as possible and providing virtual care to all current patients
  • Will triage new referrals if they are complete (including weight history, recent weight, vitals and labs) to determine whether client needs to been urgently


  • Triage will continue and only urgent clients will be seen in person; otherwise virtual care wherever possible
  • All injection clinics remain open

Detox Program

  • All clients screened at front doors
  • Currently running business as usual

Kingston Youth Shelter:  (613-572-6977)

If you are experiencing difficulties at home or you are at-risk of homelessness, please contact our Family Mediation Worker, Vivienne. You can call or text them at 613-572-6977 or send them an email at

Currently, our emergency shelter and two transition homes are under self-isolation. All residents have their own rooms to practice social distancing and we are providing everything for 15 youth. Unfortunately, we cannot intake any youth until further notice. We encourage you to reach out regardless, as our counselors can help problem-solve and refer you to other services. Counselors can be reached via email at We are working to get our phone lines connected at the new location and we will let you know when they are up and running.

Our Family Mediation Worker and Prevention Diversion Worker continue to provide support to families and youth via phone, text, and email. For their safety and yours, they are unable to meet with clients face-to-face until further notice.

If you are seeking housing assistance, facing eviction, or you need help navigating mental health/addictions support, please contact our Prevention Diversion Worker, Mitchell. You can call or text him at 613-572-6018 or send him an email at

For more information about our programs, please visit You do not need to be a resident at our emergency shelter to qualify for our support.

Youth Diversion:  (613-548-4535)

Youth Diversion programs are continuing, however the building is closed.  Staff are continuing to meet with clients, both in person and via social/media phone.  The Mentoring program is continued.  Other volunteer activities have been cancelled. Email inquiries to

Resolve Counselling Services of Canada:  (613-549-7850)

All of Resolve’s counselors, including the youth counselors are continuing to offer services via phone or video.  Outreach is continuing, with both RISE and One Roof organizing phone counselling with the youth there.  Anyone who wants to book a session, can call 613-549-7850 x3216 or

Rural Frontenac Community Services: (613-279-3151)

Elizabeth Street building in Sharbot Lake will remain open with limited access.

  • Reception will be staffed 8:30 to 4:00 Monday to Friday.
  • We are providing hot meals on wheels on Mondays, Tuesdays and Thursdays. If you are interested in receiving meals please call.  You can choose how many days you want a meal delivered.
  • Frozen meals are available and can be delivered.
  • Branden our family counsellor will provide counselling over the phone.
  • Sarah is available to support youth who need to talk.
  • We are calling seniors daily to check in and to see how we might support them.
  • Staff will deliver food and prescriptions to individuals who need assistance.
  • We are providing essential transportation with our volunteer drivers.
  • Our seniors in home respite and home help services as staffing allows.

The Daycare, EarlyON, the Youth Hub, Youth programs, Diners and Footcare are closed until further notice.  The child centre building is closed to the public. Many of the affiliates are working off site until further notice.

For more information about any of these services, please call 613-279-3151

KidsInclusive:  (613-544-3400 x3175)

KidsInclusive is cancelling all groups and face-to-face visits until April 6, 2020. Families who are scheduled for an appointment during this time period will be contacted by staff.  Staff remain available by telephone; please call 613-544-3400 x3175 for inquiries. Updates are availabel on website and Facebook page.  

Community Living Kingston & District:  (613-546-6613)

CLKD is suspending all Community Inclusion Program (CIP) services until further notice effective immediately. This suspension of services impacts all three CIP locations, namely, Options, CO2 and Milestones.  Overnight and trip respite service has also been cancelled indefinitely.  Community Living Kingston and District appreciates the impact this decision will have on individuals and families.  Please feel free to connect with us at 613-546-6613 or at should you have any questions regarding this decision. We will do our best to answer and support any questions or concerns you bring to our attention.

Residential services will be maintained although supports may be modified for those in non-essential arrangements as circumstances warrant. For our 24 hour operations at group living locations, those services are considered essential and will not change apart from restricting participation in community events, practicing social distancing (limited contact with others, handling of materials, etc.), and restricting visitation.

All CLKD business offices are now closed to the public, including offices at 541 Days Road and  645 Gardiners Road in Kingston and 26 Mill Street in Gananoque.  Staff and business is still being conducted, however all public interaction and meetings are now being held virtually or by phone.

24/7 Crisis Phone Lines: 

Kingston & Frontenac 613-544-4229 or 1-866-616-6005

Lennox & Addington 613-354-4229 or 1-800-267-7877


The KFACC April membership meeting has bee cancelled.


Lennox & Addington Resources for Children is  suspending all programs  until April 6th, 2020.

Maltby Centre:  (613-546-8535 or 1-800-855-8340)

Suspending in-person services until April 5, 2020.  Centre remains open (although not available for in-person walk-ins) and is offering all clients and families the opportunity to continue to receive support over the phone and/or via video conferencing using their Smart phone device or computer.  CYMH walk-in clinic team is developing a plan to maintain walk-in availability using technology.  Email inquiries to  After-hours crisis line 613-544-4229.

Addictions & Mental Health Service:  (613-544-1356)

Phone counselling; all groups are on hold; current clients can access their workers by phone.  Email inquiries to

Family & Children Services KFLA:  (613-545-3227 or 1-855-455-3227)

Open and reachable by phone 24/7.

Community Foundation Kingston & Area:

All public events scheduled to April 30, 2020 will be postponed, and committee meetings organized by the Foundation during that time-frame will be postponed, cancelled or offered with a virtual attendance.  Our office is currently closed to the public.


#YOUTHWEEK2020 community events applications are still open and we will continue to monitor the information coming from Public Health before making any decisions to cancel or postpone #YOUTHWEEK2020 events.  The nomination period for the Kingston Youth Spotlight Awards continues until March 31, 2020. Again, please continue to share this opportunity to recognize hardworking youth and adult allies within your networks. Messaging around next steps for the Awards in light of current events will be connected to our #YOUTHWEEK2020 messaging.


As additional service changes are announced, they will be identified here.  Thank you!

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