KINGSTON, FRONTENAC, LENNOX & ADDINGTON Children and Youth Services Planning Committee

COVID 19 Resources for Families

Resources for Families
Click here for our full list of family resources curated by the Boys & Girls Club. Here are the latest additions:


COVID19 Agency Updates & Service Changes

Girl’s Inc.

Girls Inc. is continuing to accept Smart Start applications for young women in the community  to post activities for kids and families on our social media platforms that you may wish to share with your clients. They can be found in the following places:

Facebook: Girls Inc. Limestone

Instagram: @girlsinclimestone

Twitter: @girlsinclimesto

Child and Youth Mental Health Program at KHSC – Hotel Dieu Hospital Site:  (613-544-3400)

For the Entire Division:

  • All in-person clients will be screened upon entering the hospital
  • Therapy groups are currently on hold
  • All clients and visitors are expected to practice physical distancing

Child, Youth and Family Program:

  • Limiting all face to face visits as best as possible and providing virtual care (teleconferencing, OTN, telephone) instead
  • Will still triage patients and assess level of need in order to determine whether a presenting situation is urgent and requiring in-person visit

Urgent Consult Clinic

  • Still open and taking referrals
  • Wherever possible, will aim to provide assessment and care virtually and if determined necessary, will see clients in-person

Family Court Clinic

  • On hold for ten weeks given that the courts are as well

Eating Disorder Clinic

  • Limiting in-person visits as best as possible and providing virtual care to all current patients
  • Will triage new referrals if they are complete (including weight history, recent weight, vitals and labs) to determine whether client needs to been urgently


  • Triage will continue and only urgent clients will be seen in person; otherwise virtual care wherever possible
  • All injection clinics remain open

Detox Program

  • All clients screened at front doors
  • Currently running business as usual

Kingston Youth Shelter:  (613-572-6977)

If you are experiencing difficulties at home or you are at-risk of homelessness, please contact our Family Mediation Worker, Vivienne. You can call or text them at 613-572-6977 or send them an email at

Currently, our emergency shelter and two transition homes are under self-isolation. All residents have their own rooms to practice social distancing and we are providing everything for 15 youth. Unfortunately, we cannot intake any youth until further notice. We encourage you to reach out regardless, as our counselors can help problem-solve and refer you to other services. Counselors can be reached via email at We are working to get our phone lines connected at the new location and we will let you know when they are up and running.

Our Family Mediation Worker and Prevention Diversion Worker continue to provide support to families and youth via phone, text, and email. For their safety and yours, they are unable to meet with clients face-to-face until further notice.

If you are seeking housing assistance, facing eviction, or you need help navigating mental health/addictions support, please contact our Prevention Diversion Worker, Mitchell. You can call or text him at 613-572-6018 or send him an email at

For more information about our programs, please visit You do not need to be a resident at our emergency shelter to qualify for our support.

Youth Diversion:  (613-548-4535)

Youth Diversion programs are continuing, however the building is closed.  Staff are continuing to meet with clients, both in person and via social/media phone.  The Mentoring program is continued.  Other volunteer activities have been cancelled. Email inquiries to

Resolve Counselling Services of Canada:  (613-549-7850)

All of Resolve’s counselors, including the youth counselors are continuing to offer services via phone or video.  Outreach is continuing, with both RISE and One Roof organizing phone counselling with the youth there.  Anyone who wants to book a session, can call 613-549-7850 x3216 or

Rural Frontenac Community Services: (613-279-3151)

Elizabeth Street building in Sharbot Lake will remain open with limited access.

  • Reception will be staffed 8:30 to 4:00 Monday to Friday.
  • We are providing hot meals on wheels on Mondays, Tuesdays and Thursdays. If you are interested in receiving meals please call.  You can choose how many days you want a meal delivered.
  • Frozen meals are available and can be delivered.
  • Branden our family counsellor will provide counselling over the phone.
  • Sarah is available to support youth who need to talk.
  • We are calling seniors daily to check in and to see how we might support them.
  • Staff will deliver food and prescriptions to individuals who need assistance.
  • We are providing essential transportation with our volunteer drivers.
  • Our seniors in home respite and home help services as staffing allows.

The Daycare, EarlyON, the Youth Hub, Youth programs, Diners and Footcare are closed until further notice.  The child centre building is closed to the public. Many of the affiliates are working off site until further notice.

For more information about any of these services, please call 613-279-3151

KidsInclusive:  (613-544-3400 x3175)

KidsInclusive is cancelling all groups and face-to-face visits until April 6, 2020. Families who are scheduled for an appointment during this time period will be contacted by staff.  Staff remain available by telephone; please call 613-544-3400 x3175 for inquiries. Updates are availabel on website and Facebook page.  

Community Living Kingston & District:  (613-546-6613)

CLKD is suspending all Community Inclusion Program (CIP) services until further notice effective immediately. This suspension of services impacts all three CIP locations, namely, Options, CO2 and Milestones.  Overnight and trip respite service has also been cancelled indefinitely.  Community Living Kingston and District appreciates the impact this decision will have on individuals and families.  Please feel free to connect with us at 613-546-6613 or at should you have any questions regarding this decision. We will do our best to answer and support any questions or concerns you bring to our attention.

Residential services will be maintained although supports may be modified for those in non-essential arrangements as circumstances warrant. For our 24 hour operations at group living locations, those services are considered essential and will not change apart from restricting participation in community events, practicing social distancing (limited contact with others, handling of materials, etc.), and restricting visitation.

All CLKD business offices are now closed to the public, including offices at 541 Days Road and  645 Gardiners Road in Kingston and 26 Mill Street in Gananoque.  Staff and business is still being conducted, however all public interaction and meetings are now being held virtually or by phone.

24/7 Crisis Phone Lines: 

Kingston & Frontenac 613-544-4229 or 1-866-616-6005

Lennox & Addington 613-354-4229 or 1-800-267-7877


The KFACC April membership meeting has bee cancelled.


Lennox & Addington Resources for Children is  suspending all programs  until April 6th, 2020.

Maltby Centre:  (613-546-8535 or 1-800-855-8340)

Suspending in-person services until April 5, 2020.  Centre remains open (although not available for in-person walk-ins) and is offering all clients and families the opportunity to continue to receive support over the phone and/or via video conferencing using their Smart phone device or computer.  CYMH walk-in clinic team is developing a plan to maintain walk-in availability using technology.  Email inquiries to  After-hours crisis line 613-544-4229.

Addictions & Mental Health Service:  (613-544-1356)

Phone counselling; all groups are on hold; current clients can access their workers by phone.  Email inquiries to

Family & Children Services KFLA:  (613-545-3227 or 1-855-455-3227)

Open and reachable by phone 24/7.

Community Foundation Kingston & Area:

All public events scheduled to April 30, 2020 will be postponed, and committee meetings organized by the Foundation during that time-frame will be postponed, cancelled or offered with a virtual attendance.  Our office is currently closed to the public.


#YOUTHWEEK2020 community events applications are still open and we will continue to monitor the information coming from Public Health before making any decisions to cancel or postpone #YOUTHWEEK2020 events.  The nomination period for the Kingston Youth Spotlight Awards continues until March 31, 2020. Again, please continue to share this opportunity to recognize hardworking youth and adult allies within your networks. Messaging around next steps for the Awards in light of current events will be connected to our #YOUTHWEEK2020 messaging.


As additional service changes are announced, they will be identified here.  Thank you!

SACK Kingston Launches Text & Chat Program – LiveHelpNow!

Text: 613-544-6424

Chat: Look for the icon on the bottom right hand corner of

Crisis line: 613-544-6424/1-877-544-6424


SAC Kingston has officially launched our Text and Chat Program through the platform LiveHelpNow! 


What is it?

Text and Chat is an instant messaging support service that is available via texting from your phone, or through the instant messaging chat window on our website.


Our goal?

To provide KFL&A an accessible, safe,  and trauma-informed service that empowers survivors to build distress tolerance skills and provides them with support that allows  survivors to move past their trauma.


Who is it for?

Similar to our telephone crisis line, our Text and Chat Program offers support to individuals who have been impacted by sexual and gender based violence, as well as their support persons.


Why use a text & chat line?

Allowing survivors to choose the method of service returns the feeling of power and control back to the survivor. This is why we believe providing options for survivors is important.


Experiences with sexual and gender based violence can be very challenging to discuss verbally, and some people find it easier and more comfortable to talk about through written communication. Our Text and Chat Program allows people to seek support in a way that feels comfortable for them. Persons with varying levels of abilities may find digital communication more accessible.  Some people may also prefer digital communication as it can offer a form of anonymity by not having their voice heard.


With the emphasis on choice, survivors can now receive support privately when they are in a location where they may not be safe or comfortable discussing it verbally, such as anywhere in the public sphere, or if they live with their abuser. This new program allows us to increase access to our services and offer support to people, wherever they may be.


When is it available?

At the moment, the Text and Chat Program is only available on Tuesdays from 9am-3pm. We hope to expand these hours in the future.


What about privacy?

We take your privacy very seriously. LiveHelpNow! is a secure platform that encrypts all data to protect your information.


While our Text and Chat Program is not anonymous, it is confidential. This means we do not require service-users share any personal information to access services unless they choose to do so.


Service-users can choose to share their name or location so our facilitators can help connect them with services in their community, but it is not mandatory to provide this information.


Currently, in our test phase, our online facilitators are able to see service-users phone number if they text, or their IP address if you are accessing the service online, however this information remains confidential and will not be shared without your consent.


We will never share any of your personal information without your consent, with the exception of our Duty to Report.


What is our Duty to Report?

There are three (3) different instances where we are obligated to involve an external agency including:

  1. If the service-user is or has disclosed knowledge of a child in need of protection under the age of 16 years old.
  2. If the service-user has disclosed that they are planning on hurting themselves and have shared identifying information.
  3. If the service-user discloses that they plan on hurting someone else. Facilitators will not engage in discussions with individuals about acts of perpetration that have committed.


We are grateful for your patience in revamping and relaunching this program. During our relaunch period, we invite feedback from the community to ensure the program is meeting the needs of the intended audience.


Questions and feedback can be submitted directly to Samantha Galati,  the Volunteer and Crisis Line Coordinator, via phone (613) 545-0762 ext. 103 or via email at

Looking For Help?

211 connects people to the right information and services, strengthens Canada’s health and human services, and helps Canadians to become more engaged with their communities.


Learn more about CYSPC

Find resources and reports published by the Planning Committee.


Aboriginal Resource Guide

Listings of Indigenous services, community-based groups and events.